Telecommunications Operations Management Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

Our Global Network Advantage

We're a leading provider of innovative telecommunications solutions, serving banks, enterprises, and IoT clients worldwide. Our extensive network spans 15 offices across 12 countries, offering cutting-edge eSIM solutions, reliable physical SIM cards, and advanced voice and SMS recording services.


About the Role

The Manager of our Network Operations Center will be responsible for aligning business goals with functional objectives while ensuring seamless delivery of customer expectations. This involves planning, directing, and overseeing the Network Operations Center team to guarantee efficient SLA attainment. You'll analyze and share key performance metrics and oversee technical documentation produced by engineers.


Your Responsibilities

  1. Manage and lead the Network Operations Center team to ensure efficient operations and effective service delivery.
  2. Analyze and share key performance metrics to inform decision-making and drive business growth.
  3. Oversee the production and maintenance of technical documentation to support engineer collaboration and knowledge sharing.


Your Skills and Qualifications

  • Proven ability to work independently with strong analytical capabilities and a customer-centric mindset.
  • Effective communication and leadership skills to foster collaboration within the team and with stakeholders.
  • A data-driven approach to decision-making and problem-solving.


Why Choose Us

At Truphone, we offer a dynamic and inclusive work environment where your contributions are valued and your ideas matter. Enjoy opportunities for professional growth, exciting challenges, and a chance to shape the future of telecommunications and technology.



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