Telecommunications Support Specialist
1 semana atrás
Welcome to 1GLOBAL, a pioneering force in the telecommunications industry. Our company is dedicated to connecting the world seamlessly, with a mission to drive growth and innovation in the sector.
As a global specialty telecommunications provider, we serve financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. We're proud to be pioneers in the eSIM revolution, working with partners like Apple, Palo Alto Networks, and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix, and Tesla.
The Role
Become part of our dynamic team of Telecommunications Support Specialists. We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.
We're currently looking for a talented individual to join our French support team. Business Proficiency in English is also essential as it's our primary business language. We offer opportunities to work in Lisbon (Portugal) and Manila (Philippines).
Key Responsibilities :
- Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email.
- Tracking, collating and responding to customer issues within agreed timescales.
- Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases.
- Working closely with Service Account Managers to help develop, grow and retain customer accounts.
Requirements
We're looking for individuals with:
- A thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.
- Knowledge of supporting GSM.
- A professional telephone manner and call management skills.
- Outstanding written and verbal skills in your first language – French is required.
- Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
- Exceptional customer relationship management skills – including handling complaints effectively.
- Good teamwork, organizational, and time management skills.
- Excellent analytical and problem-solving skills.
- Good attention to detail and the ability to understand and follow technical processes accurately.
Benefits
Why Choose 1GLOBAL?
Growth Opportunities: Advance your career in one of the fastest-growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.
Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you'll collaborate daily with the most capable and renowned external advisors, constantly being exposed to talented and driven individuals.
Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
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