Network Support Specialist with Telecommunications Expertise
3 semanas atrás
We are working with a leading tech company to recruit a Network Support Agent for their Lisbon office. This role is ideal for candidates with experience in the fixed-line process for global Telecom clients.
As a Network Support Agent, you will handle customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, and Slow-Speed issues. Your knowledge of telecommunications and experience working with tech/telecommunications industry make you an excellent fit for this position.
**Location:** Onsite in Lisbon, Portugal
**Employment type:** Permanent
**Job responsibilities:
- Review client access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
- Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
- Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
- Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
- Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
**Requirements:
- Customer-facing experience with strong knowledge of telecommunications and experience working with tech/telecommunications industry
- Proficiency in German and English (C1)
- Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 2)
- Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
- Proficient in coordinating with others to ensure task completion
- Strong computer skills, with experience navigating multiple applications
- Minimum 1 year experience in same / similar roles.
**Benefits:*
- Permanent contract
- Competitive salary (approximately €40,000 - €50,000 per year)
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- On-site Work Module
- Meal allowance on card/voucher.
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