Network Support Specialist with German Expertise

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro
Wibit Consulting & Services (WibitCS) Network Support Agent Opportunity

We are seeking a skilled Network Support Agent to join our Lisbon office, working collaboratively with a leading tech company.

This is an ideal role for candidates with experience in the Telecom industry, particularly in fixed-line processes for global clients. If you have handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, or Slow-Speed problems, this position offers a rewarding career path on the Network-side of Internet and Data Voice Services.

Location: Onsite in Lisbon, Portugal
Employment Type: Permanent

Key Responsibilities:
  • Review and Verify Client Orders: Perform network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders.
  • Task Management and Documentation: Manage and document all checks, tasks, and escalations to ensure timely delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets.
  • Third-Party Coordination: Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation.
  • Standard Testing and Troubleshooting: Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services.
  • Performance Reporting: Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
Requirements:
  • Customer-Facing Experience: Strong knowledge of telecommunications and experience working in the tech / telecommunications industry.
  • Languages: Proficiency in German and English (C1).
  • Networking Knowledge: Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 2).
  • Task Management Skills: Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions.
  • Coordination and Communication: Proficient in coordinating with others to ensure task completion.
  • Computer Skills: Strong computer skills, with experience navigating multiple applications.
  • Experience: Minimum 1 year experience in same / similar roles.
Benefits:
  • Permanent Contract:
  • Competitive Salary: €45,000 - €55,000 per annum
  • Private Health and Life Insurance: From day one in the company
  • Working Hours: Monday to Friday
  • On-site Work Module:
  • Meal Allowance: On card/voucher.


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