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Technical Support Specialist with German
Há 1 mês
At Wibit Consulting & Services, we are seeking a skilled Technical Support Specialist with German to join our team in Lisbon. This is an excellent opportunity for individuals with a background in telecommunications to work with a leading tech company.
In this role, you will work collaboratively with our clients to resolve customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, and Slow-Speed issues. Your strong analytical skills and attention to detail will enable you to troubleshoot and resolve complex technical problems efficiently.
Key Responsibilities:
- Review and verify client access and circuit orders by performing network checks, site readiness, and component testing
- Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution
- Track and resolve third-party access provider activities, milestones, and escalations
- Conduct standard testing based on product type, troubleshoot, document, and resolve issues
- Provide weekly performance summaries to improve turnaround and support escalated cases
Requirements:
- Customer-facing experience with strong knowledge of telecommunications
- Proficiency in German and English (C1)
- Basic understanding of networking infrastructure
- Excellent task management skills, including attention to detail and ability to follow instructions
- Proficient in coordinating with others to ensure task completion
- Strong computer skills, with experience navigating multiple applications
- Minimum 1 year experience in same / similar roles
Benefits:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one
- Working hours: Monday to Friday
- On-site Work Module
- Meal allowance on card/voucher
