Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. The successful candidate will be responsible for providing exceptional customer support to clients who own premium memberships of a popular streaming platform.

Key Responsibilities:
  • Communicate effectively with customers through various channels, including telephone, email, and chat.
  • Ensure customer satisfaction by providing professional and timely support.
  • Handle customer complaints and provide suitable solutions within the allocated time frame.
  • Identify and troubleshoot technical issues, and implement effective solutions.
  • Collaborate with other specialists to resolve complex issues or properly close help tickets.
Requirements:
  • Native fluency in German (both spoken and written), and excellent English skills (B2 level or higher).
  • Prior experience in customer-facing roles, preferably in social media communities.
  • Exceptional communication and interpersonal skills, with the ability to simplify complex technical language.
  • Resourceful and stress-resistant personality, with a calm demeanor in high-pressure situations.
  • Ability to meet deadlines and work independently, while being a team player.
What We Offer:
  • An attractive salary package based on experience, skills, and performance (estimated €35,000 - €45,000 per annum).
  • A dynamic and creative work environment with a positive atmosphere.

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