German Technical Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro
Job Title: German Technical Customer Advisor

We are seeking a highly skilled German Technical Customer Advisor to join our team at Red Frog Recruitment. As a German Technical Customer Advisor, you will be responsible for providing exceptional customer support to our clients in Germany, ensuring a seamless and positive experience for all users.

Key Responsibilities:
  • Customer Support: Handle inquiries from clients via phone, email, and chat in German, resolving technical issues efficiently and professionally.
  • Problem-Solving: Assist clients with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
  • Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
  • Relationship Building: Foster positive relationships with clients by providing empathetic and helpful responses.
  • User Experience Enhancement: Gather and share feedback from clients with the team to help improve products and ensure a high-quality experience.
Requirements:
  • Language Skills: Fluent in German and English, with excellent verbal and written communication abilities.
  • Customer Focus: Passionate about delivering exceptional customer service and resolving issues effectively.
  • Problem Solving: Strong analytical and problem-solving skills to assist with diverse customer inquiries.
  • Tech-Savvy: Comfortable using digital platforms and familiar with drone technology and related tools.
  • Team Player: Collaborative mindset and the ability to work well both independently and in a team setting.
  • Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer:
  • On-Site Work: Work from our modern office in Lisbon, surrounded by an international and vibrant team.
  • Career Growth: Opportunities for professional growth and career advancement within a global company.
  • Training Programs: Continuous learning opportunities to enhance your skills and expertise.
  • Comprehensive Health Insurance: Support for your overall well-being.


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