Technical Support Specialist with German Language Expertise

Há 3 dias


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

At Wibit Consulting & Services (WibitCS), we are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. This exciting role will involve collaborating with a leading multinational technology BPO business in Lisbon, Portugal.

Key Responsibilities:
  • Provide exceptional customer support via various communication channels, including phone, email, and chat.
  • Ensure customer satisfaction by offering professional support and addressing their concerns promptly.
  • Handle customer complaints efficiently, providing suitable solutions and alternatives within specified timeframes.
  • Identify issues, troubleshoot, and offer resolutions to customers.
  • Collaborate with specialists to resolve or close help tickets effectively.
  • Document actions taken and categorize cases for the engineering team to address.
  • Maintain and update administrative forms related to job tasks.
Requirements:
  • Native fluency in German, both spoken and written, as well as English (at least B2 level).
  • Experience in customer support, public relations, community management, or social media management is necessary.
  • Excellent written and verbal communication, as well as mediation skills.
  • A resourceful and stress-resilient personality capable of adapting to changing situations.
  • Ability to meet tight deadlines with minimal supervision and in a timely manner.
  • Capacity to work independently while being a team player.
Compensation Package:
  • An excellent remuneration package based on experience, skills, and performance.
  • Five-day shifts covering line operating hours from Monday to Sunday, 9 AM to 6 PM.
  • Life Insurance
  • Family Plan (Spouse/legal partner and children)
  • Two-month training agreement + one-year full-time contract with a 30-day probation period.
  • Participation in a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others


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