Technical Support Specialist
Há 3 dias
We are seeking a skilled Technical Support Specialist to join our team at Cross Border Talents in Lisbon. This is an exciting opportunity for individuals who possess excellent communication skills, both written and verbal, and have experience in technical troubleshooting.
About the RoleThis role involves providing top-notch technical support to customers via voice, email, and chat channels. The ideal candidate will be proficient in identifying and resolving complex technical issues, as well as have excellent problem-solving skills.
Key Responsibilities- Provide exceptional customer service through various communication channels
- Identify and troubleshoot technical issues using critical thinking and analytical skills
- Maintain accurate records of customer interactions and issue resolutions
Cross Border Talents is a leading provider of innovative solutions for businesses operating across borders. We strive to create a work environment that fosters collaboration, creativity, and growth. Our company culture values integrity, respect, and open communication.
What We OfferIn this role, you can expect a competitive salary range of €25,000 - €35,000 per year, depending on your level of experience. Additionally, you will receive:
- A performance-based bonus structure
- A comprehensive health insurance package
- A relocation package to support your move to Lisbon
- A flight ticket reimbursement scheme after six months of employment
- An apartment rental subsidy of €280 per month for 12 months
To succeed in this role, you will need:
- A strong educational background in a relevant field (e.g., computer science, engineering)
- Proficiency in German language (native or near-native level) and English language (B2 level)
- At least one year of experience in technical support or a related field
- Excellent problem-solving and analytical skills
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