German Language Customer Service Specialist

Há 6 dias


Lisboa, Lisboa, Portugal German-World, Inc Tempo inteiro
Job Summary

We are seeking a highly skilled German Language Customer Service Specialist to join our team at German-World, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in German, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries and issues via phone and email.
  • Provide accurate and detailed information about our products and services.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Diagnose and resolve technical issues related to our products and services.
  • Process customer orders, returns, and exchanges.
  • Track and update customers on the status of their orders.
  • Stay informed about the latest industry trends and developments.
  • Provide product recommendations based on customer needs and preferences.
Requirements
  • A very high level of German (spoken and written) (C1)
  • A high level of English
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of customer service principles and practices
What We Offer
  • Excellent base salary
  • Great relocation package if needed with flight reimbursement and accommodation benefits
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program – Free, confidential, and impartial guidance and support
  • Employee Benefits Club – a wide range of exclusive perks and rewards
  • Option to sign-up for Discounted Private Health Insurance
  • Performance Bonus + End of Contract Bonus


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