German Language Customer Service Specialist
4 semanas atrás
We are seeking a highly skilled German Language Customer Service Specialist to join our team at German-World, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in German, ensuring their needs are met and exceeded.
Key Responsibilities- Respond promptly and professionally to customer inquiries and issues via phone and email.
- Provide accurate and detailed information about our products and services.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to our products and services.
- Process customer orders, returns, and exchanges.
- Track and update customers on the status of their orders.
- Stay informed about the latest industry trends and developments.
- Provide product recommendations based on customer needs and preferences.
- A very high level of German (spoken and written) (C1)
- A high level of English
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of customer service principles and practices
- Excellent base salary
- Great relocation package if needed with flight reimbursement and accommodation benefits
- Best-in-class people engagement activities and programs
- Ongoing training and development opportunities
- Employee Assistance Program – Free, confidential, and impartial guidance and support
- Employee Benefits Club – a wide range of exclusive perks and rewards
- Option to sign-up for Discounted Private Health Insurance
- Performance Bonus + End of Contract Bonus
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