German Language Customer Service Specialist
Há 1 mês
Job Summary
German-World, Inc is seeking a highly skilled German language customer service specialist to join their team in Lisbon.
Responsibilities
- Provide prompt and professional responses to customer inquiries and issues via phone and email
- Offer accurate and detailed information about drone products, features, and specifications
- Assist customers with product setup, troubleshooting, and usage guidance
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
- Process customer orders, returns, and exchanges
- Track and update customers on the status of their orders
- Stay informed about the latest drone models, software updates, and industry trends
- Provide product recommendations based on customer needs and preferences
Qualifications
- A very high level of German (spoken and written) (C1)
- A high level of English
- Excellent organizational and interpersonal skills
- Ability to put yourself in our customers' shoes and offer individual solutions
- Ability to work within a team, be easy going, and adjust quickly to new environments
About the Offer
- Excellent base salary
- Great relocation package if needed with flight reimbursement and accommodation benefits
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Opportunity for career growth and professional development
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