German Language Customer Service Specialist

Há 1 mês


Lisboa, Lisboa, Portugal German-World, Inc Tempo inteiro

Job Summary
German-World, Inc is seeking a highly skilled German language customer service specialist to join their team in Lisbon.

Responsibilities

  • Provide prompt and professional responses to customer inquiries and issues via phone and email
  • Offer accurate and detailed information about drone products, features, and specifications
  • Assist customers with product setup, troubleshooting, and usage guidance
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
  • Process customer orders, returns, and exchanges
  • Track and update customers on the status of their orders
  • Stay informed about the latest drone models, software updates, and industry trends
  • Provide product recommendations based on customer needs and preferences

Qualifications

  • A very high level of German (spoken and written) (C1)
  • A high level of English
  • Excellent organizational and interpersonal skills
  • Ability to put yourself in our customers' shoes and offer individual solutions
  • Ability to work within a team, be easy going, and adjust quickly to new environments

About the Offer

  • Excellent base salary
  • Great relocation package if needed with flight reimbursement and accommodation benefits
  • Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Opportunity for career growth and professional development


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