Highly Motivated Customer Support Specialist With Language Skills
4 semanas atrás
Company Overview
Language Matters is a leading global software company with a strong presence in West London. Our dynamic sales and support team provides top-notch SaaS services to clients worldwide.
Job Description
We are seeking a highly motivated Customer Support Specialist with language skills to join our team. As a key member of our sales and support team, you will provide exceptional customer service and product support via phone and email. Your responsibilities will include:
- Delivering outstanding customer service and product support to meet client expectations.
- Maintaining accurate CRM systems at all times.
- Developing and maintaining in-depth knowledge of products by staying up-to-date and providing expert guidance and advice on products and services.
- Demonstrating products and delivering online and in-person training for clients.
- Creating and updating training manuals and videos as well as leading webinars.
- Traveling to clients and exhibitions to promote products.
Required Skills and Qualifications
To succeed in this role, you should have a customer-focused approach and be fluent in French, German, Danish, Norwegian, Finnish, or Swedish as well as English. You should also possess:
- 2-3 years of experience in B2B customer/client services.
- Fluency in English, both written and spoken.
- Proactive and problem-solving mindset.
- Excellent IT skills.
- Strong interpersonal skills and professional manner.
Benefits
This exciting opportunity offers hybrid working, travel opportunities, and excellent career development. If you are passionate about providing exceptional customer service and have a native-level proficiency in one of the mentioned languages, we encourage you to apply.
Salary
The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience.
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