Dutch Speaking Customer Support Specialist with Excellent Communication Skills

4 semanas atrás


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

We are seeking a highly skilled and experienced Dutch speaking customer support specialist to join our Umbrella Functional Consulting & Support Team.

Job Description

The ideal candidate will be responsible for managing reservations, resolving requests and complaints, and providing excellent customer service to our clients. You will work closely with our team to ensure seamless communication and resolve any issues that may arise.

This role is perfect for someone who is passionate about delivering exceptional customer experience and has strong communication skills in both Dutch and English.

Key Responsibilities:
  • Manage reservations by email and phone
  • Resolve requests and complaints in a timely and professional manner
  • Provide exceptional customer service to ensure high levels of customer satisfaction
Requirements:
  • Native Dutch speaker with fluent English (B2) language skills
  • Excellent communication and interpersonal skills
  • Good computer skills with experience in customer care and travel industry an advantage
Benefits:
  • Estimated salary: 28,000 - 38,000 EUR per year (dependent on experience)
  • Relocation package: refund of up to 2000 euros, accommodation assistance, and NIF/NISS support
  • Meal allowance: 7.63 € per day, paid in 11 instances on a meal card
  • Performance bonuses and development opportunities
  • Social events


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