Dutch-Speaking Customer Service Specialist
3 semanas atrás
We are seeking a highly skilled Dutch-Speaking Customer Service Specialist to join our dynamic team in Lisbon, Portugal.
Job Description:This is an exciting opportunity to work with an international team, providing exceptional customer service and support to Dutch-speaking clients.
Key Responsibilities:- Customer Support: Provide timely and effective support to customers via multiple communication channels.
- Web Services Expertise: Develop a deep understanding of the company's web services and provide accurate information to customers.
- Problem-Solving: Troubleshoot and resolve customer issues, offering personalized solutions.
- Communication: Communicate clearly and professionally with customers, ensuring their needs are met.
- Collaboration: Work closely with team members to escalate and resolve complex issues.
- Customer Feedback: Gather and report valuable customer feedback to improve service quality.
- Language Skills: Fluency in Dutch and intermediate English (B2) is required.
- Experience: Previous experience in customer service is beneficial, but not mandatory. We value a strong willingness to learn and develop.
- Skills:
- Communication: Excellent verbal and written communication skills in both Dutch and English.
- Problem-Solving: Strong troubleshooting skills and ability to offer quick solutions.
- Customer-Oriented: Passion for delivering excellent customer service and maintaining long-term relationships.
- Adaptability: Comfort in a fast-paced environment and ability to adjust to new challenges.
- Team Player: Ability to work well with colleagues to achieve common goals.
- Tech-Savvy: Basic computer skills and ability to learn new web-based tools and applications.
- Competitive Salary: Enjoy a salary that reflects your skills and experience, with opportunities for performance-based bonuses.
- Relocation Package: Full relocation package for those relocating from abroad, including flight tickets and accommodation support.
- Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
- Meal Allowance: Daily meal allowance to help with food expenses.
- Transport Allowance: Monthly transport allowance for daily commute.
- Career Growth: Opportunities for career development and advancement within the company.
- Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
- Work-Life Balance: Supportive environment that values your well-being and work-life balance.
- Vibrant Location: Work in Lisbon, one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
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