Dutch-Speaking Customer Service Representative
Há 2 dias
We are seeking a highly skilled Dutch-Speaking Customer Service Representative to join our team in Lisbon, Portugal. This exciting on-site opportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.
About the RoleThis role is focused on providing exceptional customer service to Dutch-speaking clients. Your key duties will include:
- Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.
- Web Services Expertise: Develop a deep understanding of the company's web services, offering accurate and helpful information to customers.
- Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.
- Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
- Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.
- Customer Feedback: Gather and report valuable customer feedback to improve the service quality.
- Documentation: Log customer interactions and resolutions accurately in internal systems.
To be successful in this role, you will need to have strong language skills, excellent verbal and written communication skills in both Dutch and English, and previous experience in customer service or a related field.
What We Offer- Competitive Salary: Enjoy a salary that reflects your skills and experience, with the opportunity for performance-based bonuses.
- Relocation Package: For those relocating from abroad, we offer a full relocation package, including flight tickets and accommodation support.
- Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
- Meal Allowance: A daily meal allowance to help with food expenses.
- Transport Allowance: Monthly transport allowance for your daily commute.
- Career Growth: Opportunities for career development and advancement within the company.
- Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
- Work-Life Balance: A supportive environment that values your well-being and work-life balance.
- Vibrant Location: Work in Lisbon, one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
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