Dutch Speaking Customer Service Representative

Há 3 dias


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Wibit Consulting & Services (WibitCS) is a leading multinational technology business looking for a skilled Dutch-speaking Customer Service Representative to join their team in Lisbon. This full-time role offers an excellent opportunity for individuals who are fluent in both Dutch and English, possessing strong communication skills and the ability to work effectively in a fast-paced environment.

The successful candidate will provide exceptional customer support via various channels, ensuring customer satisfaction and resolving issues efficiently. The ideal candidate will possess a resourceful and stress-resilient personality, able to adapt and remain calm in all situations.

We offer a competitive salary of €35,000 per annum, based on experience, skills, and performance. Additional benefits include:

  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation

Key responsibilities include:

Duties and Responsibilities:
  • Communicate with customers using telephone, email, and chat channels
  • Ensure customer satisfaction and provide professional support
  • Handle customer complaints, provide solutions, and alternatives within time limits
  • Identify client issues, troubleshoot, and provide solutions
  • Collaborate with specialists to solve or close help tickets
  • Document actions taken and categorize cases and possible bugs
  • Maintain administrative forms
Requirements:
  • Native/fluent in Dutch, oral and written; fluent in English (B2 level)
  • Excellent writing and verbal communication skills
  • Resourceful and stress-resilient personality
  • Ability to meet tight deadlines and work independently

As a WibitCS employee, you will have access to a dynamic and creative team, guidance, and tools to reach your full potential. Apply now to become a part of our team and take advantage of this exciting opportunity



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