Dutch Speaking Customer Service Representative
Há 3 dias
Wibit Consulting & Services (WibitCS) is a leading multinational technology business looking for a skilled Dutch-speaking Customer Service Representative to join their team in Lisbon. This full-time role offers an excellent opportunity for individuals who are fluent in both Dutch and English, possessing strong communication skills and the ability to work effectively in a fast-paced environment.
The successful candidate will provide exceptional customer support via various channels, ensuring customer satisfaction and resolving issues efficiently. The ideal candidate will possess a resourceful and stress-resilient personality, able to adapt and remain calm in all situations.
We offer a competitive salary of €35,000 per annum, based on experience, skills, and performance. Additional benefits include:
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 08 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
Key responsibilities include:
Duties and Responsibilities:- Communicate with customers using telephone, email, and chat channels
- Ensure customer satisfaction and provide professional support
- Handle customer complaints, provide solutions, and alternatives within time limits
- Identify client issues, troubleshoot, and provide solutions
- Collaborate with specialists to solve or close help tickets
- Document actions taken and categorize cases and possible bugs
- Maintain administrative forms
- Native/fluent in Dutch, oral and written; fluent in English (B2 level)
- Excellent writing and verbal communication skills
- Resourceful and stress-resilient personality
- Ability to meet tight deadlines and work independently
As a WibitCS employee, you will have access to a dynamic and creative team, guidance, and tools to reach your full potential. Apply now to become a part of our team and take advantage of this exciting opportunity
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