Dutch Language Customer Service Representative
3 semanas atrás
Job Summary
We are seeking a highly motivated and customer-focused Dutch-speaking customer service representative to join our team in Morocco. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns, and ensuring their overall satisfaction.
Key Responsibilities
- Advise and recommend to customers the most suitable packages and plans for their needs
- Answer customer inquiries and requests regarding services and products, and their functionalities
- Manage customer billing and accounts
- Handle customer requests, disputes, and claims
- Convert customer calls into sales opportunities
Requirements
- Advanced level of the Dutch language
- Prior experience in customer service is an asset
- Clean criminal record
- Strong motivation to work in Morocco on a long-term basis
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