German Speaking Quality Assurance Specialist with Excellent Communication Skills
Há 1 mês
About the Role:
We are seeking a highly motivated German speaking Quality Assurance Specialist to join our team in Lisbon, Portugal.
Job Description:
As a Quality Assurance Specialist, you will be responsible for ensuring the quality of customer support teams by monitoring their performance and providing feedback. You will work closely with operational team managers to ensure timely internal and external QA reporting. Your tasks will include auditing decision accuracy, managing investigations, mentoring team members, and developing process documentation.
Responsibilities:
- Audit decision accuracy and review audits to ensure consistency with internal standards and policies
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