Senior German Quality Assurance Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

Cognizant Technology Solutions is a leading technology consulting firm that helps businesses succeed in today's digital economy. As a Senior German Quality Assurance Specialist, you will play a key role in ensuring the quality of our clients' content.

Job Summary:

We are seeking an experienced and skilled German Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting quality audits, building controls, and implementing strategies to maintain quality assurance standards.

About the Role:

The Senior German Quality Assurance Specialist will work closely with internal stakeholders to aggregate, prioritize, and report top issues impacting decision accuracy. You will also provide training to reviewers on new or changing Content Policies and ensure consistency and alignment with client standards and policies.

Key Responsibilities:

  • Conduct quality audits as per target
  • Work closely with internal stakeholders to identify and resolve issues
  • Provide training to reviewers on Content Policies
  • Audit decision accuracy and ensure consistency with client standards
  • Manage investigations on escalations of inaccurate decisions
  • Coach agents on audit findings and market knowledge alignment
  • Analyze and identify content that is not in compliance with requirements

Requirements:

To be successful in this role, you will need:

  • Native or Proficient level of German language + B2 English
  • Experience within an audit or quality environment performing quality control and quality analysis
  • Ability to work independently
  • Good reading and oral skills in the required language
  • Excellent communication skills in English

Benefits:

We offer a competitive salary, relocation package (for eligible candidates), private health insurance, life insurance, child benefits, employee assistant program, and discounts on various products and services.

Location:

Lisbon, Portugal

Estimated Salary: €60,000 - €80,000 per annum



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