German Speaking Quality Assurance Specialist
2 semanas atrás
Are you a German language speaker looking for a challenging role in quality assurance? We have an exciting opportunity for a Quality Assurance Specialist to join our team in Lisbon, Portugal.
The Role
We are seeking a highly motivated and organized individual to monitor the quality of our customer support team. As a Quality Assurance Specialist, you will be responsible for ensuring that our team meets the highest standards of quality. Your daily tasks will include providing 1-2-1 feedback and coaching sessions to improve performance, working closely with operational team managers to ensure internal and external QA reporting is done on time, and mentoring the team to improve their overall quality.
Key Responsibilities:
• Audit decision accuracy and review audits to ensure consistency and alignment with internal standards and policies.
• Manage investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new or the content is ambiguous.
• Mentor agents on the use of quality tools and systems.
• Develop process documentation and aggregate feedback about the functionality of quality tools.
Requirements:
• Excellent communication skills in both German and English.
• Previous experience in working in a call centre environment.
• Experience with Quality Assurance and its best practices.
• Ability to motivate and coach team members effectively.
• Strong Customer Service experience with a focus on delivering exceptional results.
• Good analytical skills with attention to detail.
• Flexible attitude with the ability to adapt to changing priorities.
What We Offer:
We offer an excellent basic salary of €22,400 gross p/a, plus additional benefits such as flexible working arrangements, full training, health insurance, life insurance, public transport reimbursement, and much more. Our company values diversity and promotes a culture of inclusivity and respect. We believe in investing in our employees' growth and development, providing opportunities for advancement and recognition. Join our team and take the first step towards a rewarding career in quality assurance.
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJob Title: German Speaking Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled German speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. As a Quality Assurance Specialist, you will be responsible for monitoring the quality of our customer support team to ensure they meet KPI's guidelines. Your primary goal will...
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroWe are seeking a German Speaking Quality Assurance Specialist to join our team at Recruitment Direct. This role involves evaluating and rating various content types, including audio, video, text, and photos, while providing thorough written explanations to support each rating.Key Responsibilities:Evaluate and rate content across different formatsProvide...
-
German Speaking Quality Assurance and Excellence Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJoin a rapidly expanding global organisation as a German speaking Quality Assurance Specialist in Lisbon, Portugal.About the RoleThis is an exciting opportunity to work with a leading international employer providing IT services including digital technology, consulting, and operations services. As a Quality Assurance Specialist, you will be responsible for...
-
German Speaking Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroWe are working with a leading Outsourcing/BPO company that is seeking a German speaking Quality Assurance Specialist for their offices in Lisbon, Portugal. This full-time role offers an excellent remuneration package based on experience and performance.Job Summary:This position involves reviewing user reports regarding website content, ensuring daily content...
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly skilled German Speaking Quality Assurance Specialist to join our team at Recruitment Direct. As a Quality Analyst, you will be responsible for conducting audits on customer interactions, performing root cause analysis for quality issues, and monitoring individual and team performance for quality improvement. Key...
-
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroAbout the RoleAre you a detail-oriented professional looking to advance your career as a Quality Analyst? We are seeking a Senior Quality Assurance Specialist to join our team in Lisbon, Portugal. This exciting opportunity will enable you to work with our German-speaking teams and contribute to ensuring the highest quality standards.
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroAbout the Role:We are seeking a highly motivated German speaking Quality Assurance Specialist to join our team in Lisbon, Portugal.Job Description:As a Quality Assurance Specialist, you will be responsible for ensuring the quality of customer support teams by monitoring their performance and providing feedback. You will work closely with operational team...
-
German Speaking Quality Assurance Specialist Lisbon
1 hora atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe are Buscojobs Portugal, a leading recruitment agency delivering exceptional services on a global scale. Our innovative approach seamlessly connects candidates and clients worldwide.Our client, a prominent Outsourcing / BPO company, is seeking a highly skilled German speaking Quality Analyst to join their team in Lisbon, Portugal.Job Title: German Speaking...
-
German Quality Assurance Specialist
1 hora atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroJob OverviewCognizant Technology Solutions is seeking a highly skilled German Quality Assurance Specialist to join our team.
-
Senior German Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroCognizant Technology Solutions is a leading technology consulting firm that helps businesses succeed in today's digital economy. As a Senior German Quality Assurance Specialist, you will play a key role in ensuring the quality of our clients' content.Job Summary:We are seeking an experienced and skilled German Quality Assurance Specialist to join our team....
-
Lisboa, Lisboa, Portugal Testronic Tempo inteiroLocalization Quality Assurance SpecialistAs a Localization Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our games in German. Your role will involve:Finding and correcting any translation errors, spelling mistakes, and ambiguities in our games.Checking the game's tone and style, audio, text, and cultural...
-
Lisboa, Lisboa, Portugal Testronic Group Tempo inteiroGerman Language Quality Assurance Specialist Job DescriptionJob SummaryWe are seeking a highly motivated and detail-oriented German language quality assurance specialist to join our localization team. As a German language quality assurance specialist, you will be responsible for ensuring the quality of German language translations in various video games.Key...
-
German Language Quality Assurance Specialist for FinTech
1 semana atrás
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroAbout the RoleWe are seeking a skilled German-speaking Quality Assurance professional to join our client's team in Riga, Latvia.This is an exciting opportunity to work within the fast-paced FinTech industry, ensuring quality and excellence in every aspect of customer service.
-
German Speaking Quality Assurance Professional
1 hora atrás
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroJob OverviewWe are seeking a highly skilled German-speaking Quality Assurance professional to join our team in Riga, Latvia.The successful candidate will be responsible for ensuring the quality of customer service interactions, monitoring transactions, and providing coaching and feedback sessions.Our company is a leading player in the FinTech industry,...
-
German Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroJob Description:The Role of a German Quality Analyst at CognizantCognizant Technology Solutions is seeking a highly skilled German Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a crucial role in ensuring the accuracy and consistency of our clients' content.Key Responsibilities:Conduct...
-
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroAre you a motivated and detail-oriented professional looking to take your career to the next level as a quality assurance specialist in Lisbon? This exciting opportunity at Multilingual Jobs Worldwide is perfect for you!**Job Overview**We are seeking a highly skilled German-speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key...
-
Senior Quality Assurance Specialist
Há 21 horas
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroWe are seeking a highly skilled Senior Quality Assurance Specialist with expertise in the German language to join our client's team in Lisbon, Portugal.With a focus on delivering exceptional service excellence, this role is perfect for those who thrive in an international environment and have a passion for quality assurance.The ideal candidate will have...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroWe are seeking German-speaking Quality Analysts to join our client's team in an international project.Key Responsibilities:Perform sample reviews to maintain compliance with customer standards.Monitor team performance through reports and dashboards.Audit calls, chats, and emails to ensure consistent quality.Support training initiatives and recommend process...
-
Quality Assurance Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro**Quality Assurance Specialist**At Teleperformance, we're looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you'll play a key role in ensuring the quality of our services.**Key Responsibilities:**Conduct quality reviews and appeal reviewsDeliver quality feedback to agents
-
German Quality Assurance Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Tempo inteiroQuality Assurance Role SummaryWe are seeking a qualified Quality Assurance Specialist to join our team at Cognizant. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our clients' projects by conducting quality audits and building controls at various stages of the quality audit life cycle. You will also be responsible for...