German-Speaking Quality Assurance Specialist to Lisbon, Portugal
4 semanas atrás
About the Opportunity
">We are seeking a highly skilled German-speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. As a Quality Assurance Specialist, you will be responsible for handling quality audits and building controls throughout the quality audit life cycle.
">Key Responsibilities:
">- Conduct quality audits to meet established targets">
- Collaborate with internal stakeholders to prioritize and report key issues that affect decision accuracy within the market and workflow">
- Communicate details to local teams on the impact of newly developed content policies on current workflows">
- Deliver on-the-spot training sessions for reviewers concerning new or changing content policies and refresher courses on existing policies">
- Audit decision accuracy, reviewing to ensure consistency with client standards and policies">
- Manage investigations into escalations due to inaccurate decisions, especially in scenarios involving new policies, ambiguous content, or impactful errors">
- Coach agents on audit findings and ensure alignment with market knowledge">
- Adapt quickly to workflow changes">
- Analyze and identify content that does not comply with requirements, flagging for timely action">
- Recognize trends and patterns, escalating relevant findings to the product team">
- Communicate effectively with all levels of management">
- Assure audit accuracy and alignment across Quality Analysts">
- Utilize market-specific knowledge and insights to develop solutions enhancing user community support
Requirements:
">To succeed as a Quality Assurance Specialist, you will need:
">- Native or proficient German language skills, along with B2-level English proficiency">
- At least a few months of experience in an audit or quality environment with quality control and quality analysis">
- Ability to work independently with strong organizational skills">
- Good comprehension of root cause analysis and Excel">
- Strong reading and oral communication skills in the required language and an understanding of the local culture">
- Excellent verbal and written communication skills in English, including effective communication across all levels in a dynamic environment">
- Strong attention to detail with a commitment to high standards of accuracy and efficiency">
- Neutral mindset when classifying content, regardless of subject matter">
- Result-oriented, self-motivated, and inquisitive">
- Ability to thrive in fast-paced, team-oriented environments">
- Understanding of business processes, improvement methodologies, and departmental policies and procedures">
- Interest in social media, current events, and the social media landscape (e.g., trends, influencers, engagement)
Benefits:
">As a Quality Assurance Specialist at Buscojobs Portugal, you can expect:
">- Competitive salary: €45,000 - €55,000 per annum, depending on experience">
- Private health care, life insurance, language courses, and more">
- Relocation bonus: €2,500 for external relocation, €1,250 for internal relocation">
- Meal allowance: €7.63 every working day">
- Opportunity to join a global organization focused on continuous development">
- Multinational, open-minded, and supportive environment">
- Inspiring and pleasant work atmosphere">
- Professional development opportunities and challenging tasks
About Us
">Buscojobs Portugal is one of the world's leading professional services companies, transforming business, operational, and technology models for the digital era through a consultative, industry-based approach that drives innovation and efficiency.
">Contact Information
">Please submit your application with your resume and a cover letter explaining why you would be the ideal candidate for this role. We look forward to hearing from you
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