German Speaking Quality Assurance Professional

Há 4 horas


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
Job Overview

We are seeking a highly skilled German-speaking Quality Assurance professional to join our team in Riga, Latvia.

The successful candidate will be responsible for ensuring the quality of customer service interactions, monitoring transactions, and providing coaching and feedback sessions.

Our company is a leading player in the FinTech industry, offering innovative solutions and customer-centric experiences. We are committed to excellence and continuous improvement.

About the Role

Key responsibilities:

  • Evaluate call and email quality using predefined parameters
  • Publish regular reports on project quality
  • Participate in joint call monitoring sessions with assigned teams and stakeholders
  • Provide process updates and feedback to improve customer experience
  • Conduct team huddles to discuss quality scores and areas for improvement

Requirements:

  • Native German speaker with fluent English language skills
  • Excellent communication and interpersonal skills
  • Experience in supporting customer service operations
  • Good understanding of customer service transactional quality concepts
What We Offer

We offer a competitive salary range of approximately €25,000 - €35,000 per annum, depending on experience. Our company values its employees and offers opportunities for growth and development.



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