Customer Support Specialist with Dutch Language Expertise

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Support Specialist with expertise in the Dutch language to join our Cross Border Talents team. As a key member of our customer service team, you will be responsible for delivering exceptional support to Dutch-speaking clients via various communication channels.

About the Role

This is an exciting opportunity for a native or fluent Dutch speaker with excellent communication skills to work in a dynamic and fast-paced environment. You will be part of a talented team that values collaboration, teamwork, and a passion for customer service.

Main Responsibilities

  • Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat;
  • Address inquiries related to products, services, and technical issues;
  • Resolve customer complaints and challenges efficiently and professionally;
  • Collaborate with various departments to ensure seamless customer service and solutions;
  • Maintain detailed records of customer interactions and feedback in CRM systems.

Requirements

To succeed in this role, you will need:

Native or fluent Dutch speaker (C1/C2 level) with excellent communication skills, both written and spoken;Prior experience in customer support or a client-facing role is a plus;Strong problem-solving and conflict-resolution abilities;Ability to work well in a dynamic, fast-paced environment;Proficiency in CRM systems and Microsoft Office Suite;Team-oriented with a positive mindset and a passion for customer service.

Benefits

  • Competitive salary: €40,000 - €50,000 per year, depending on experience;
  • 2500 EUR signing/loyalty bonus;
  • Relocation assistance to help you transition smoothly to Lisbon;
  • Comprehensive training and career development opportunities;
  • Health and dental insurance;
  • The chance to work with a global client and be part of a talented team.

Company Overview

Cross Border Talents is a leading company that specializes in providing top talent to businesses across borders. We offer a vibrant, multicultural office environment that values diversity, inclusion, and collaboration.



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