Global Customer Support Specialist With German Expertise
Há 5 dias
Colt Technology Services is a leading provider of network, voice and data centre services to businesses worldwide. Our innovative solutions empower companies to focus on their core goals, rather than managing underlying infrastructure.
**Job Title:** Global Customer Support Specialist With German Expertise
**Salary Range:** £45,000 - £60,000 per annum
**Location:** Lisbon, Portugal (hybrid working arrangement)
We are seeking an experienced Language Service Administrator to engage directly with customers and partners in German to provide efficient incident support processes and exceptional customer experiences.
Key Responsibilities:
- Manage the end-to-end process for resolving customer support tickets in German and English
- Handle customer calls and manage incidents and requests within specified SLAs
- Proactively improve customer experience by monitoring and addressing negative triggers
- Document incident details and provide regular communication with customers and vendors on ticket progress
**Requirements:**
We are looking for a highly skilled professional with excellent communication skills in German and English, as well as strong customer relationship management and multitasking abilities.
**Benefits:**
At Colt, we offer a range of benefits that support your physical and mental health, including flexible working hours, an extensive induction program, opportunities for further development and educational initiatives, and a global family leave policy.
**About Us:**
Colt empowers people by putting the power of the digital universe in their hands. We foster a culture of inclusion and diversity, valuing diverse backgrounds and experiences. Join our global team and be part of our mission to create intelligent solutions.
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