Customer Support Specialist with Global Exposure

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer-facing department, you will be responsible for providing world-class service to clients across the globe.

About the Role

As a Customer Support Specialist, you will play a critical role in ensuring the satisfaction of our clients by resolving their queries and issues efficiently. Your exceptional communication skills and attention to detail will enable you to provide seamless support, making you an invaluable asset to our team.

Key Responsibilities
  • Answer incoming queries from customers in a timely and professional manner
  • Identify and resolve client issues promptly, escalating complex cases when necessary
  • Maintain accurate records of customer interactions and updates in our CRM system
  • Provide ad-hoc support as needed, adapting to changing client needs
  • Collaborate with internal teams to ensure cohesive support and services delivery
Requirements

To succeed in this role, you must possess:

  • A native level of German and at least B1 level of English
  • In-depth knowledge of the value and impact of excellent customer experiences
  • An attentive listening skill, with ability to communicate effectively with diverse clients
  • A drive for excellence and professionalism in all aspects of work
  • Ability to work collaboratively as part of a global team
  • Excitement about intercultural communication and expatriate lifestyle
Benefits

We offer a competitive salary package including:

  • Salary: €1300-1600 gross/month (depending on experience)
  • Relocation assistance and accommodation options available
  • Airport pick-up and relocation support
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Private health insurance after 6 months
  • Free Portuguese lessons, cooking classes, sports activities, and social events
About Us

Our company, Blu Selection, is a multinational organization renowned for delivering top-notch sales and customer service solutions worldwide. With a diverse team spanning over 80 nationalities, we pride ourselves on fostering a collaborative and inclusive environment. Join us in Lisbon, Portugal, and become part of a dynamic team shaping the future of customer experience.



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