Customer Support Specialist With Global Impact

2 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Transform your career with Wibit Consulting & Services (Wibitcs) as a Customer Support Specialist. This role offers an exceptional opportunity to work with a global professional services company, serving clients in over 120 countries.

About the Company

We are a pioneering consulting, technology, and outsourcing organisation that empowers our team members to innovate with purpose and excel in their careers. Our company culture prioritises growth, impact, and fulfilment within a dynamic and supportive environment.

The Role

This position entails providing exceptional multi-channel support to business customers, helping them maximise the value of social media advertising solutions while resolving issues efficiently. Key responsibilities include:

  • Multi-Channel Support: Assist customers through live chat, email, and phone to ensure seamless support.
  • Advocate for Success: Demonstrate the value of multi-channel advertising solutions while maintaining high customer satisfaction ratings.
  • Tool and Product Support: Help clients optimise their experience with advertising tools and products.
  • Problem Solving: Identify trends, address challenges, and resolve issues for multiple business customers.

Requirements

To be successful in this role, you will need:

  • Fluent Greek and proficient English language skills (mandatory).
  • Experience with online advertising, social media products, and longtail segment services is highly desirable.
  • Knowledge of web domains and shopping platforms is a plus.
  • Exceptional Communication Skills: Strong email writing, grammar, and customer interaction capabilities.
  • Education: Completion of compulsory education is required.
  • Valid work permit for Portugal (mandatory).
  • Interest in marketing, social media, or data analytics.
  • Ability to think critically, adapt quickly, and learn continuously in a fast-paced environment.
  • Professional customer service mindset with a passion for enhancing client experiences.
  • Proven problem-solving, multitasking, and attention-to-detail skills.

Benefits and Opportunities

This role offers a competitive salary, estimated to be around €35,000 - €45,000 per annum, depending on experience. You will also have access to opportunities for skill development and career advancement within a dynamic and supportive global team. If you're ready to make a meaningful impact, apply now and join a team that empowers you to innovate and excel.



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