Customer Support Professional With Global Impact

1 dia atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Are you a customer service expert looking for a new challenge? We have an exciting opportunity for a Customer Support Specialist to join our team at Wibit Consulting & Services in Portugal. Job Overview: As a Customer Support Specialist, you will be responsible for providing exceptional support to business customers through live chat, email, and phone. You will assist customers in maximising the value of social media advertising solutions while resolving issues with professionalism and efficiency.

Key Responsibilities:

  • Multi-Channel Support: Assist customers through various channels to ensure seamless support.
  • Advocate for Success: Demonstrate the value of multi-channel advertising solutions while maintaining high customer satisfaction ratings.
  • Tool and Product Support: Help clients optimise their experience with advertising tools and products.
  • Problem Solving: Identify trends, address challenges, and resolve issues for multiple business customers.
  • Client Advocacy: Exceed expectations and advocate for the organisation by consistently delivering outstanding service.

Candidate Profile: To succeed in this role, you must be fluent in Greek and proficient in English. Experience with online advertising, social media products, and longtail segment services is highly desirable. You should also have excellent communication skills, strong problem-solving abilities, and a professional customer service mindset.

Requirements: A valid work permit for Portugal is mandatory. You should also have a passion for marketing, social media, or data analytics, and be able to think critically, adapt quickly, and learn continuously in a fast-paced environment.

Salary Information: The estimated salary for this position is €45,000 - €55,000 per year, depending on experience.

Why Join Us? At Wibit Consulting & Services, we offer a dynamic and supportive work environment that empowers you to innovate and excel. We are committed to delivering transformational solutions to leading organisations, and we believe that our employees are our greatest asset. If you are passionate about customer service and want to make a real impact, apply now



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