Tech Support Professional with Global Reach

1 semana atrás


Lisboa, Lisboa, Portugal Job Traveler Tempo inteiro

Job Overview

At Job Traveler, we're committed to connecting talented individuals with international companies seeking qualified professionals. As a Tech Support Representative, you'll play a crucial role in delivering exceptional customer service and resolving technical issues for our clients.

Key Responsibilities

  • Respond to customer inquiries via various channels, providing pre-sales, general, and technical support
  • Offer solutions to technical issues such as product setup, wireless connectivity, software or hardware troubleshooting, and e-commerce concerns
  • Maintain a consistent and professional brand voice in all interactions, ensuring high-quality service delivery
  • Manage ticket queues efficiently, escalating complex cases to higher support tiers as needed
  • Collaborate with technicians to resolve more complex technical help tickets and ensure prompt issue resolution
  • Review and provide valuable feedback on help content to improve the overall customer service experience
  • Work flexible hours, including evenings, weekends, and holidays as needed

Requirements

  • Native-level proficiency in German, Dutch, or French, with advanced English language skills (B2 level)
  • Passion for delivering top-notch customer service and resolving technical issues
  • Strong communication skills to explain complex technical information in simple terms
  • Motivation to live and work in Lisbon for an extended period

What You Can Expect

  • A quick start date in January, beginning your new career
  • An attractive salary starting from €1,150 gross per month, along with a monthly food allowance of €150 net
  • A permanent contract with fixed working hours from Monday to Friday (8:00 AM - 8:00 PM) and weekends (8:00 AM - 5:00 PM), based on your shift schedule
  • In-depth technical training in your first weeks to prepare you fully for the role

How to Apply

Send us your CV (preferably in English) via our application form, and we'll be in touch shortly after. You'll take a few easy online tests to demonstrate your language skills, and if successful, a recruiter will contact you to discuss the next steps.



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