Digital Media Specialist with Global Reach
Há 1 mês
Explore an exciting opportunity to join Cognizant Technology Solutions as a Digital Media Specialist with Global Reach. We are a leading online multinational company with a rapidly growing multilingual team, committed to investing in our people and offering a range of training programs at the start and throughout your career.
About UsWe are a global iconic brand recognized for excellence, modernity, and a professional work environment. Our company has been ranked as a top employer in Portugal and Canada by LinkedIn's annual ranking of top companies. We value our employees' growth and offer clear career paths and competitive salaries.
About the RoleThis role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software. You will be responsible for providing Social Media support for our client's video streaming platform.
Key Responsibilities:- Deliver on key results like customer satisfaction, first time resolution, efficiency, and quality metrics.
- Demonstrate ownership, high level of commitment, and provide excellent customer service to the customer.
- Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
- Solve Partner's issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
- Support partner queries in a professional and accurate manner.
To succeed in this role, you should have technologically capability, enthusiasm for Social Media technology, interest in online media or streaming platforms worldwide brand, demonstrated capabilities of critical thinking, analysis, and problem-solving, excellent written communication and organizational skills, ability to develop and deliver client-focused solutions, critical thinking, and strong problem-solving skills.
BenefitsWe offer a pleasant and inspiring working atmosphere, the opportunity to be part of a rapidly expanding global organization with irreproachable reputation, professional development, clear career path, training & development opportunities, competitive salary, relocation allowance (applicable only for international candidates joining us from abroad), and a chance to learn, retain, and apply large amounts of product, procedure, policy, and system information.
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