Multilingual Support Specialist with Global Reach

Há 4 dias


Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro

Company Overview

Cultivate a career with Colt Technology Services Group Ltd., a leading provider of network, voice and data centre services. Our global teams connect people, cities, businesses, and ideas, empowering customers to achieve their goals.

About the Role

We are seeking a highly skilled Language Service Administrator With Spanish to join our team. This exciting opportunity offers a competitive salary of approximately $$60,000 - $80,000 per annum, depending on location and experience, to provide exceptional support to our customers in multiple languages.

Job Description

As a Language Service Administrator, you will engage directly with customers and partners in Spanish, providing an efficient incident support process and customer experience. Your primary responsibilities will include:

  • Managing the end-to-end process for the resolution and communication of customer support tickets in Spanish and English.
  • Handling customer calls and managing incidents and requests within specified SLA's (24/7 operations).
  • Responding to Customer/OLO's emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates.
  • Providing regular communication with customers and vendors on the progress of customer tickets.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication skills (reading/writing/speaking) in Spanish and English.
  • Solid experience in managing customer relationships.
  • Able to multi-task and prioritise workload.
  • Able to adapt to continuously changing procedures and environment.
  • Team player with strong interpersonal skills.
  • Working knowledge of Intranet and Internet applications beneficial.
  • Good knowledge of MS Office products (Excel, Word, Outlook).

Benefits

We offer a range of benefits to support your physical and mental well-being, including:

  • Flexible working hours and the option to work from home.
  • Extensive induction program with experienced mentors and buddies.
  • Opportunities for further development and educational opportunities.
  • Global Family Leave Policy.
  • Employee Assistance Program.
  • Internal inclusion & diversity employee networks.

Why Join Us?

At Colt, we empower people to make a difference. We don't tell you what to do; instead, we employ people we trust who come together across the globe to create intelligent solutions. Our diverse and inclusive culture values individuality and promotes growth. Join us in shaping the future of technology and making a mark on the world.



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