Multilingual Customer Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Multilingual Customer Support Specialist
Location: Lisbon, Portugal (On-Site)
Schedule: Rotational Shifts from Monday to Friday 08:00 AM to 08:00 PM and Saturday/Sunday 08:00 AM to 05:00 PM with 2 days off per week.

Job Summary:

We are seeking a Dutch-speaking customer support professional to join our team in Lisbon. As a Multilingual Customer Support Specialist, you will be responsible for assisting customers by handling inquiries, providing accurate information about products and services, and delivering exceptional service experiences. This role requires excellent communication skills, the ability to work effectively in a fast-paced environment, and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information about products and services.
  • Address customer concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Troubleshoot and resolve customer issues efficiently, escalating when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with team members and other departments to enhance the customer experience.
  • Adhere to company guidelines and procedures to meet quality standards.

Requirements:

  • Native or fluent in Dutch, with a strong command of English.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills and attention to detail.
  • Ability to work flexible hours, including weekends and rotational shifts.
  • Problem-solving skills and a positive, customer-oriented attitude.

Compensation & Benefits:

  • Estimated salary: €25,000 - €30,000 per annum based on experience.
  • Meal Allowance: 7.23€ per working day.
  • Transport Allowance: 20€ per month.
  • Health Insurance: Coverage starts from day 1 with a monthly contribution, fully covered after 6 months of employment.
  • Additional Perks: Access to a vibrant work environment, on-site facilities, and professional development opportunities.

About Cross Border Talents:

Cross Border Talents is a leading recruitment agency specializing in multilingual talent acquisition. We connect professionals with exciting career opportunities that match their skills and language abilities.



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