Multilingual Customer Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Our Client
Our client is a global leader in the customer service industry, with operations in Lisbon, Portugal. They offer a competitive salary and a range of benefits to their employees.

Job Summary
We are seeking a highly skilled Multilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner.

Key Responsibilities
* Answer inbound calls and customer inquiries in Mandarin and English
* Provide support and direction to customers, resolving service issues in a timely and empathetic manner
* Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
* Troubleshoot through the use of open questions, support documents, and system training
* Offer recommendations to common problems or frequently asked questions
* Minimum Requirements: Fluency in Mandarin (C1/C2 Level or Native); Good knowledge of English (B2 level); Typing Speed: 25 words per minute; Availability to work in rotating shifts; Good computer skills; Any kind of previous experience or contact with clients; Excellent communication skills; Good listening and empathy skills; Good time management skills; Team spirit and flexibility
Benefits
* Competitive salary: €24,000 - €30,000 per annum
* Meal vouchers
* Fixed-term, renewable employment contract
* Private health insurance after 6 months of contract signature
* Sports activities and much more



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