Tech Support Professional

Há 7 dias


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

**About Us**

CAPGEMINI ENGINEERING, a world leader in engineering services, brings together a global team of engineers, scientists, and architects to help innovative companies unlock their potential.

We provide unique R&D and engineering services across all industries, from autonomous vehicles to life-saving robots.

Your Role: We are seeking a motivated Tech Support Professional to integrate a project for one of our clients.

You will be responsible for providing initial support, attempting to resolve incidents at the first point of contact, and leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.

You will respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.

Key Responsibilities:

  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.

**Requirements:**

To succeed in this role, you should have:

  • A minimum B2 level in Dutch and English languages.

**What You'll Love About Working Here:

Join a multicultural and inclusive team environment where work-life balance is promoted.

Engage in exciting national and international projects with hybrid work options.

Enjoy career growth opportunities, training, and certifications programs.

Benefits include health and life insurance, referral programs, and great office locations.

**Salary:** $65,000 - $80,000 per year, depending on experience.

About Capgemini: Choosing Capgemini means joining a company that empowers you to shape your career, supports collaborative innovation, and helps leading organizations unlock technology value.



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