Tech Support Professional

Há 7 dias


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

At Capgemini Engineering, a global leader in engineering services, we bring together talented professionals to help top companies innovate and grow. Our team of experts provides cutting-edge R&D and engineering services across various industries.

Your Role:

We are seeking a highly motivated Tech Support Professional to join our project for a prominent client. As a key member of our team, you will provide initial support and attempt to resolve incidents at the first point of contact, utilizing knowledge bases, standard operating procedures, and troubleshooting techniques.

Your Responsibilities:

  • Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

Training and Development:

You will receive comprehensive training to ensure that you possess the necessary skills to excel in this role. This includes an initial training program tailored to your needs.

Your Profile:

To be successful in this position, you should have a strong command of both Dutch and English languages (at least B2 level).

What You'll Love About Working Here:

  • Join a diverse and inclusive team environment.
  • Enjoy a supportive atmosphere promoting work-life balance.
  • Engage in exciting national and international projects.
  • Your career growth is central to our mission.
  • We offer a range of career development programs and diverse professionals to support you in exploring new opportunities.

About Capgemini:

Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative community of colleagues around the world, and able to reimagine what's possible. Join us and help leading organizations unlock the value of technology and build a more sustainable, inclusive world.

Salary Information:

We offer an estimated salary range of €45,000 - €60,000 per year, depending on experience and qualifications.



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