Technical Support Specialist for Global Tech Leader
Há 1 mês
Company Overview
We are a global leader in the tech industry, providing innovative solutions to customers worldwide. Our mission is to deliver exceptional customer support and service.
Salary
The annual salary for this role is approximately €45,000, with an additional two months' pay as a bonus each year, bringing the total to around €54,000 per annum. On top of that, you will receive health care benefits and numerous other discounts, making your overall compensation package even more attractive.
Job Description
This is an exciting opportunity for a Technical Support Specialist to join our Customer Service & Support Team in Athens, Greece. As a key member of our team, you will be responsible for delivering top-notch support to our customers. Your main duties will include:
- Identifying customers' needs and providing effective solutions, including sales guidance.
- Assisting customers with billing inquiries, transactions, and account issues in a timely manner.
- Helping customers place orders and resolving related issues.
- Troubleshooting technical issues and escalating them when necessary.
Required Skills and Qualifications
To succeed in this role, you will need:
- Fluent Hebrew language skills.
- Excellent communication and interpersonal skills.
- Sales experience with consumer products and services is highly valued.
- Strong technical research skills to troubleshoot customer problems.
- A positive attitude and a willingness to learn and grow.
Benefits
We offer a comprehensive range of benefits to support your personal and professional growth, including:
- Full relocation support, including flight tickets, accommodation, and assistance with finding a new home.
- Free online Greek language courses to help you settle into life in Greece.
- State-of-the-art working premises with comfortable break areas.
- Opportunities for professional growth and development through training and mentorship.
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