Technical Support Specialist for Global Video Streaming Service
Há 3 dias
**Job Overview**
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a key member of our support line, you will provide exceptional multi-channel support to users of our best-loved video streaming website.
**Responsibilities:**
- Answer customer inquiries via phone, email, or chat and troubleshoot issues to find solutions
- Document each action taken and categorize cases for our engineering team
- Provide general and technical support for customers using our paid products
- Escalate complex problems according to defined procedures
**Requirements:**
- At least 12 months of direct customer service experience, preferably in contact centers
- Excellent communication skills, both verbal and written
- Native level written and spoken English
- Proactive attitude and strong team spirit
- Ability to handle customer emotions and empathize with their cases
**What We Offer:**
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and clear career path
- Competitive salary: €35,000 - €45,000 per year
- Relocation allowance (applicable only for international candidates joining us from abroad)
**About Us**
Phiture is a global leader in the video streaming industry, dedicated to providing outstanding support to our users. Our team is multicultural and dynamic, and we offer a range of benefits and opportunities for growth and development.
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