Technical Support Specialist for Global Video Streaming Service

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Job Overview**

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a key member of our support line, you will provide exceptional multi-channel support to users of our best-loved video streaming website.

**Responsibilities:**

  • Answer customer inquiries via phone, email, or chat and troubleshoot issues to find solutions
  • Document each action taken and categorize cases for our engineering team
  • Provide general and technical support for customers using our paid products
  • Escalate complex problems according to defined procedures

**Requirements:**

  • At least 12 months of direct customer service experience, preferably in contact centers
  • Excellent communication skills, both verbal and written
  • Native level written and spoken English
  • Proactive attitude and strong team spirit
  • Ability to handle customer emotions and empathize with their cases

**What We Offer:**

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
  • Professional development and clear career path
  • Competitive salary: €35,000 - €45,000 per year
  • Relocation allowance (applicable only for international candidates joining us from abroad)

**About Us**

Phiture is a global leader in the video streaming industry, dedicated to providing outstanding support to our users. Our team is multicultural and dynamic, and we offer a range of benefits and opportunities for growth and development.



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