Video Streaming Quality Excellence Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
German-Speaking Video Streaming Quality Excellence Specialist

At Cross Border Talents, we're seeking a talented German-Speaking Quality Analyst to elevate excellence in video streaming. As a key member of our team, you'll play a vital role in enhancing customer service standards for a leading video streaming platform.

Salary and Benefits

The estimated annual salary for this position is 22,400 EUR, which includes a base salary of 18,620 EUR/year and a language bonus of 3,780 EUR/year. In addition, you'll receive a meal allowance of 7.63 EUR/day, a transportation bonus of 720 EUR/year, and a performance bonus of 5% of the yearly gross base salary. You'll also be eligible for additional benefits, including health and life insurance, as well as family plans for spouse and children.

Job Description

We're looking for an experienced Quality Analyst with a strong understanding of root cause analysis and KPI tracking. Your mission will include:

  • Monitoring and ensuring compliance with quality standards through sample reviews of calls, chats, and emails.
  • Creating insightful reports and dashboards to track KPIs, productivity, and team performance.
  • Identifying improvement areas, conducting root cause analyses, and proposing actionable solutions.
  • Supporting team management with detailed feedback and assisting in employee performance reviews.
  • Collaborating with the Training Team to refine and document policies and processes.
  • Driving continuous improvement through audits, calibrations, and actionable recommendations.

You'll thrive in a dynamic and supportive environment where you can work on cutting-edge quality initiatives that elevate customer experience for a global audience.

Requirements

To be successful in this role, you'll need:

  • Experience: Previous QA experience (junior or senior) with a strong understanding of root cause analysis and KPI tracking.
  • Skills:
    • Excellent communication (verbal & written).
    • Comfortable with Excel and reporting tools.
    • Proactive and detail-oriented mindset.
  • Flexibility: Ability to work in shifts, including weekends.
Relocation Support

We offer relocation support for candidates moving to Continental Portugal, including assistance with NIF/NISS, help finding accommodation tailored to your needs, and a relocation bonus of 2,000 EUR gross, paid with the first payroll cycle.



  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Video Streaming Quality AnalystWe are seeking a German-speaking quality analyst to elevate excellence in video streaming. As a key member of our team, you will monitor and ensure compliance with quality standards through sample reviews of calls, chats, and emails.About the RoleMonitor and ensure compliance with quality standardsCreate insightful reports and...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our client's team working on a video streaming platform project.This is an excellent opportunity to be part of an international team ensuring service excellence in a dynamic environment.About the RolePerform sample reviews to maintain compliance with customer standards, using...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Embracing the Future of Online EntertainmentCognizant is seeking a skilled Video Streaming Support Specialist to join our multicultural team based in Lisbon, Portugal.This exciting role involves providing outstanding multi-channel support to users of our best-loved video streaming website.You will handle customers' queries via phone, email, and chat,...


  • Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Customer Support Role OverviewWe are seeking a skilled and customer-focused French Customer Support Specialist to join our team in Lisbon. As a key member of our support team, you will provide outstanding multi-channel support to users of our video streaming platform.


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Company OverviewCognizant is a leading global professional services company that works alongside clients to drive digital transformation. As a Video Streaming Support Specialist, you will be part of our team that provides support to users of the best-loved video streaming website in the world.Salary: €35,000 - €45,000 per annum, depending on experience...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Embracing the Future of Video StreamingCognizant is seeking a skilled Customer Support Specialist to join our team in Lisbon. As a key member of our support team, you will provide outstanding multi-channel support to users of our online video streaming service.**Requirements and Responsibilities**At least 12 months of direct customer service experience...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionAbout PhitureWe're a leading video streaming platform, and we're looking for a talented Customer Support For Online Video Streaming Platform to join our team.Salary: €35,000 - €45,000 per annum, depending on experienceLocation: Lisbon, Portugal (with relocation assistance available)Company OverviewOur company is at the forefront of the...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to users of our video streaming platform.Job DescriptionThe ideal candidate will have at least 12 months of direct customer service experience,...


  • Lisboa, Lisboa, Portugal Sky Group Tempo inteiro

    About Sky GroupSky Group is Europe's leading media and entertainment brand, serving 24 million customers in six countries. We're a company that loves to innovate and push boundaries.Job SummaryWe're seeking an experienced Data Engineer to join our team. As a key member of our data operations team, you'll play a vital role in designing, developing, and...

  • Technical Quality Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a skilled Technical Quality Expert to join our team in Lisbon, Portugal.As a key member of our quality assurance team, you will play a crucial role in ensuring the highest standards of quality for our video streaming services.The successful candidate will have a minimum of 3 years of work experience and strong analytical skills, with the...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    About the Role:We are seeking a highly skilled and multilingual Social Media Specialist to join our team at Cognizant. As a Social Media Specialist, you will be responsible for providing top-notch support to our clients' video streaming platform.Key Responsibilities:Deliver exceptional customer satisfaction through prompt and thorough communicationRoutinely...


  • Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Customer Support Role OverviewWe are seeking a skilled Support Specialist to join our team and provide exceptional customer support for our video streaming platform. In this role, you will be the primary point of contact for Creators seeking assistance with their channels via email and chat.ResponsibilitiesProvide timely and effective support to Creators via...

  • Video Streaming Data Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Sky Group Tempo inteiro

    **Job Title:** Video Streaming Data ExpertAbout Sky Group: As a leading media and entertainment brand, we're committed to delivering exceptional experiences for our global customers. With 24 million customers in 6 countries, we're looking for talented individuals like you to join our team.Salary: £60,000 - £80,000 per year (dependent on experience)Job...


  • Lisboa, Lisboa, Portugal Sky Group Tempo inteiro

    About Us">As a leading media and entertainment brand, the Sky Group is seeking an experienced Video Streaming Data Engineer Specialist to join its team. With 24 million customers in 6 countries, we offer a unique opportunity to make a significant impact in the industry.Job Description">We are looking for a skilled Data Engineer with about 2 years of industry...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    About the RoleTeleperformance Portugal is a leading multinational company, ranked among the top 25 best companies to work for in Europe. As an Operational Excellence Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality and performance.


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    **About Us**Cognizant is a global organization focused on development, with a multinational environment that offers training and development opportunities.We are seeking a **Video Streaming Support Specialist** to join our team in Lisbon. The successful candidate will provide outstanding multi-channel support to users of our service, handling customers'...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    **Job Overview**In this pivotal role, you will be part of a rapidly expanding global organization that is revolutionizing the way people consume video content. As a Technical Quality Assurance Specialist, you will play a key role in ensuring the high-quality delivery of our services to millions of users worldwide.We are looking for a highly skilled and...


  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Located in Lisbon, Portugal, we are seeking a highly skilled and multilingual International Video Support Specialist to join our team. As a key member of our global support team, you will provide top-notch assistance to users of our innovative new video streaming service.About the RoleWe are looking for someone with fluency in French and a strong command of...


  • Lisboa, Lisboa, Portugal Pragmatike Tempo inteiro

    Job Title: Video Editor Quality Assurance SpecialistAbout Us:At Pragmatike, we are dedicated to delivering high-quality video editing solutions. We are seeking a skilled QA Engineer to join our team and play a crucial role in ensuring the quality of our products.Responsibilities:Test the mobile apps video editing capabilities thoroughly, pinpointing and...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to users of our global video streaming platform.About the RoleThis is an exciting opportunity to work in a fast-paced...