Technical Support Specialist for Global Video Streaming Service

2 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to users of our global video streaming platform.

About the Role

This is an exciting opportunity to work in a fast-paced environment with a rapidly expanding global organization. You will be part of a multicultural team based in Lisbon, working closely with customers from diverse backgrounds to resolve their queries via phone, email, or chat.

Responsibilities
  • Provide technical support to customers using our paid products, identifying and troubleshooting issues to find solutions;
  • Document each action taken and categorize cases for our engineering team to address;
  • Evaluate complex problems and escalate them according to defined procedures;
Requirements

To be successful in this role, you will need:

  • At least 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments;
  • Excellent communication skills, both verbal and written, in English;
  • Proactive attitude and strong team spirit, with a focus on delivering high-quality results;
  • Able to handle customers' emotions and empathize with their concerns;
  • Flexibility to work various shifts, including evenings, weekends, and holidays (as required);
What We Offer

We provide a competitive salary and relocation allowance* to attract top talent from around the world. Our benefits package includes:

  • Pleasant and inspiring working atmosphere;
  • Opportunity to work with a leading global organization with an excellent reputation;
  • Professional development and clear career path opportunities;
  • Training & development programs to enhance your skills and expertise;

*Note: Relocation allowance applicable only for international candidates joining us from abroad.



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