Customer Support Specialist for Global Video Streaming Service

Há 3 dias


Lisboa, Lisboa, Portugal Work International Tempo inteiro

Established in Portugal, our company is seeking a skilled Customer Support Specialist to join our multicultural team based in Lisbon.

We are a rapidly expanding global organization that offers an exciting opportunity to be part of our innovative team providing support for a leading online video streaming service. As a Customer Support Specialist, you will play a vital role in ensuring the satisfaction of our clients by handling their queries via phone, email, and chat, identifying issues, and providing effective solutions.

Salary: The estimated annual salary for this position is €28,000 - €35,000 (gross), depending on experience. In addition to your fixed monthly salary, you will also receive a Language Premium Bonus, Transportation Allowance, Meal Allowance, Annual Performance Bonus, and other benefits outlined below.

Job Description:

As a Customer Support Specialist, your primary responsibilities will include:

  • Answering customer inquiries via phone, email, or chat, identifying client problems, and providing effective solutions
  • Documenting each action taken and categorizing cases and possible bugs to facilitate efficient resolution
  • Escalating complex problems according to defined procedures
  • Providing general and technical support to customers using our paid products

Required Skills and Qualifications:

To succeed in this role, you will need:

  • At least 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments
  • Good communication skills, both verbal and written, with native Swedish language proficiency
  • Minimum B2 Level English Spoken and Written
  • European Nationality or Portuguese Work Permit
  • A proactive attitude, strong teamwork spirit, and ability to learn new processes and concepts

Benefits:

In addition to your competitive salary, we offer:

  • Language Premium Bonus
  • Transportation Allowance: €720 per year (gross)
  • Meal Allowance: €7.63 per working day (net) in meal card
  • Annual Performance Bonus: 5% of yearly base salary (gross)
  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization
  • New office facilities in a convenient location in Lisbon
  • Training development opportunities
  • Relocation allowance and relocation support (for candidates moving from abroad)


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