Customer Support Specialist for Global Video Streaming Service
Há 3 dias
Established in Portugal, our company is seeking a skilled Customer Support Specialist to join our multicultural team based in Lisbon.
We are a rapidly expanding global organization that offers an exciting opportunity to be part of our innovative team providing support for a leading online video streaming service. As a Customer Support Specialist, you will play a vital role in ensuring the satisfaction of our clients by handling their queries via phone, email, and chat, identifying issues, and providing effective solutions.
Salary: The estimated annual salary for this position is €28,000 - €35,000 (gross), depending on experience. In addition to your fixed monthly salary, you will also receive a Language Premium Bonus, Transportation Allowance, Meal Allowance, Annual Performance Bonus, and other benefits outlined below.
Job Description:
As a Customer Support Specialist, your primary responsibilities will include:
- Answering customer inquiries via phone, email, or chat, identifying client problems, and providing effective solutions
- Documenting each action taken and categorizing cases and possible bugs to facilitate efficient resolution
- Escalating complex problems according to defined procedures
- Providing general and technical support to customers using our paid products
Required Skills and Qualifications:
To succeed in this role, you will need:
- At least 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments
- Good communication skills, both verbal and written, with native Swedish language proficiency
- Minimum B2 Level English Spoken and Written
- European Nationality or Portuguese Work Permit
- A proactive attitude, strong teamwork spirit, and ability to learn new processes and concepts
Benefits:
In addition to your competitive salary, we offer:
- Language Premium Bonus
- Transportation Allowance: €720 per year (gross)
- Meal Allowance: €7.63 per working day (net) in meal card
- Annual Performance Bonus: 5% of yearly base salary (gross)
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- New office facilities in a convenient location in Lisbon
- Training development opportunities
- Relocation allowance and relocation support (for candidates moving from abroad)
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