Technical Support Specialist for Video Streaming Platform

Há 1 mês


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

Company Overview

Cognizant Technology Solutions is at the forefront of digital transformation, helping clients unlock their full potential. Our mission is to deliver innovative solutions that empower businesses to thrive in a rapidly changing world.

Salary: €45,000 - €55,000 per annum (depending on experience)

Job Description:

We are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our support team, you will provide exceptional customer service to creators and end-users of our video streaming platform. Your primary responsibilities will include handling technical queries via email and chat, identifying problems, and assisting customers in resolving issues promptly.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A minimum of 12 months of direct customer service experience, preferably in contact centers with B2C and/or B2B environments
  • Excellent written and spoken communication skills in Polish and B2-level Russian fluency
  • Demonstrated ability to satisfy customer needs through active listening and problem-solving skills
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required
  • EU citizenship or a valid Portuguese Work Permit

Benefits:

We offer a comprehensive package that includes:

  • Competitive base salary
  • Language premium
  • Transportation allowance
  • Meal allowance
  • Relocation support (documentation and house hunting) and bonus when applicable

Others:

This is a one-year full-time contract with 30 days of probation. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply.



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