Video Streaming Support Specialist
Há 1 mês
Company Overview
Cognizant is a leading global professional services company that works alongside clients to drive digital transformation. As a Video Streaming Support Specialist, you will be part of our team that provides support to users of the best-loved video streaming website in the world.
Salary: €35,000 - €45,000 per annum, depending on experience and qualifications.
Job Description
As a Video Streaming Support Specialist, you will provide outstanding multi-channel support to users of the service, handling customers' queries via phone, email, and chat. You will identify the client's problem, troubleshoot to find the solution, document each action taken, and categorize cases and possible bugs so that our client's engineering team can address them.
You will also provide general and technical support to customers who use any of our client's paid products, escalate complex problems according to defined procedures, and work collaboratively with the team to resolve issues.
Required Skills and Qualifications
To succeed in this role, you will need:
- Native Swedish level written and spoken communication skills
- Minimum B2 Level English Spoken and Written
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Good communication skills, both verbal and oral
- European Nationality or Portuguese Work Permit
- Proactive attitude and strong team spirit
- Be organized and able to learn new processes, concepts, and skills, as well as being able to understand that an operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- Ability to handle not only customers' emotions but also being able to empathize with the client's case
- Openness to work flexible hours as required (may include evenings, weekends, and/or holidays)
Benefits
We offer a comprehensive benefits package, including:
- Opportunity to be part of a global organization focused on development
- Open-minded and multinational environment
- Training & development opportunities
- Relocation support and allowance (only applicable to candidates moving from abroad to Portugal)
- Two months of paid training agreement
- One year Full-time Contract, with 30 days of probation
- Private health insurance including family plan (Spouse + children free of charge)
- Life insurance
- Child benefits such as Nursery Voucher and Student Voucher
- Doctor at office for 2 hours once a week
- Employee Assistant Program (EAP) to promote the well-being of employees
- Discount membership and access to various gyms across Portugal
- In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily
Others
This role requires flexibility, adaptability, and a proactive approach. We are looking for someone who is eager to learn, take ownership of their work, and contribute to the success of our team.
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