Swedish Customer Support Specialist for Global Video Streaming Company
1 dia atrás
Work International is seeking a skilled Swedish-speaking customer support agent to join our Lisbon-based team. This role involves providing top-notch multi-channel support to users of our online video streaming service.
The ideal candidate will have at least 12 months of direct customer service experience, preferably in contact centers with a B2C and/or B2B focus. They should possess excellent communication skills, both written and verbal, as well as native-level Swedish language proficiency. English language skills, including both spoken and written communication, are also required at a minimum B2 level.
In this role, you will be responsible for handling customer inquiries via phone, email, and chat, identifying issues, and troubleshooting to find solutions. You will also document each action taken and categorize cases to ensure our engineering team can address them efficiently.
We offer a fixed monthly salary of €35,000, plus a language premium bonus, transportation allowance, meal allowance, and annual performance bonus. Additionally, you will have the opportunity to work in a pleasant and inspiring environment, participate in training and development programs, and enjoy relocation support if needed.
The working hours may include evenings, weekends, and holidays, with shifts from 8 AM to 8 PM, Monday to Sunday. If you are a proactive individual with strong team-spirits, good organizational skills, and attention to detail, we encourage you to apply for this exciting opportunity.
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