Customer Support Specialist for Video Streaming Platform
Há 1 mês
Job Description:
We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon. As a key member of our multicultural support team, you will provide exceptional multi-channel support to users of our video streaming service.
Responsibilities:
- Handle Creators' requests about support to their channel via email and chat.
- Work with Creators that generate revenue to our client's platform and assist them in resolving issues.
- Provide customer and technical support to customers through chat and email requests.
Requirements:
- At least 12 months of direct customer service experience required.
- Excellent native level written and spoken communication skills in Polish and B2 in Russian.
- Fluency in English.
- Ability to handle difficult situations and provide customer satisfaction.
What We Offer:
- Competitive Base Salary.
- Language Premium.
- Transportation allowance.
- Meal allowance.
- Relocation support and bonus, when applicable.
Conocimientos:
- Attention To Detail.
- Tech Savvy.
- Willing To Learn.
- Proactive Attitude.
- Russian Language.
- Polish.
About Us:
We are a leading technology consulting company that helps businesses navigate the digital landscape. Our team is passionate about delivering exceptional customer experiences and we are looking for like-minded individuals to join us.
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