Customer Support Representative for a Multicultural Streaming Platform
3 semanas atrás
About the Job: We are seeking a skilled Customer Support Representative to join our team at Atlean World in Lisbon, Portugal.
Job Description: As a key member of our multilingual support team, you will be responsible for providing top-notch customer service to users of a popular streaming platform.
Responsibilities:
- Registration and Sign-in: Guide users through account setup and login issues.
- Streaming: Troubleshoot streaming quality, buffering or content playback problems.
- App & Device Support: Provide assistance on compatibility, installation and device settings.
- Account and Payment: Help users manage subscriptions, update payment methods and resolve billing issues.
Requirements:
- Native level of written and verbal communication skills in Dutch.
- B2/C1 level in English.
- Availability to work in rotating shifts.
- Good computer skills.
- Excellent communication and interpersonal skills and team spirit.
- EU passport/ID or a Portuguese resident card.
Benefits:
- Gross salary: from 1000€ to 1300€ per month.
- Meal vouchers.
- Holiday and Christmas allowance.
- Private Health Insurance from day one.
- Accommodation option: private room in a shared apartment.
- Relocation Package included.
Recruitment Process: To apply, send us your CV in English. Then, here are the stages in the recruitment process:
- Initial contact by e-mail.
- Online video interview.
- Online tests.
- Final interview with our client.
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