Streaming Platform Experience Representative in Lisbon
4 semanas atrás
About the Role: We are seeking a highly skilled and experienced Streaming Platform Experience Representative to join our team in Lisbon. As a representative, you will play a critical role in providing exceptional customer service and support to our international clients.
Responsibilities:
- Support clients' activities by offering top-notch service to their customers while working on projects of prestigious and worldwide brands.
- Answer incoming queries from customers via phone, email, and chat.
- Identify issues and provide solutions to ensure high levels of customer satisfaction.
- Record data in the CRM system.
- Provide ad-hoc support to clients.
- Participate in the success of the team and project as a team player.
Requirements:
- A native level of German and at least a B1 level of English.
- Enthusiasm about movies, shows, and other forms of entertainment.
- Knowledge of the value and impact that a good customer experience can create.
- Excellent communication and interpersonal skills.
- Ability to work proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
What's in it for you: As a Streaming Platform Experience Representative, you will have the opportunity to work with a multinational organization that values its employees and provides a range of benefits, including:
- A long-term fixed-term contract, renewable every year.
- Rotating shifts (5 days/week, weekends included, 8 AM - 9 PM).
- Salary conditions: €950 - €1,000 gross/month (based on level of experience) including free accommodation, or €1,300 - €1,400 gross/month (based on level of experience) excluding accommodation.
- Reimbursement of initial flight expenses after 9 months.
- Airport pick-up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help with paperwork, opening a bank account, etc. upon arrival.
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
- Fully paid training period.
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