Streaming Platform Experience Representative in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role: We are seeking a highly skilled and experienced Streaming Platform Experience Representative to join our team in Lisbon. As a representative, you will play a critical role in providing exceptional customer service and support to our international clients.

Responsibilities:

  • Support clients' activities by offering top-notch service to their customers while working on projects of prestigious and worldwide brands.
  • Answer incoming queries from customers via phone, email, and chat.
  • Identify issues and provide solutions to ensure high levels of customer satisfaction.
  • Record data in the CRM system.
  • Provide ad-hoc support to clients.
  • Participate in the success of the team and project as a team player.

Requirements:

  • A native level of German and at least a B1 level of English.
  • Enthusiasm about movies, shows, and other forms of entertainment.
  • Knowledge of the value and impact that a good customer experience can create.
  • Excellent communication and interpersonal skills.
  • Ability to work proactively at a fast pace.
  • Excitement about intercultural communication and the expatriate lifestyle.

What's in it for you: As a Streaming Platform Experience Representative, you will have the opportunity to work with a multinational organization that values its employees and provides a range of benefits, including:

  • A long-term fixed-term contract, renewable every year.
  • Rotating shifts (5 days/week, weekends included, 8 AM - 9 PM).
  • Salary conditions: €950 - €1,000 gross/month (based on level of experience) including free accommodation, or €1,300 - €1,400 gross/month (based on level of experience) excluding accommodation.
  • Reimbursement of initial flight expenses after 9 months.
  • Airport pick-up.
  • Yearly two-way flight ticket back to your home country (within the EU).
  • Help with paperwork, opening a bank account, etc. upon arrival.
  • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
  • Fully paid training period.


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