Customer Service Representative for Streaming Platform in Lisbon, Portugal
Há 1 mês
Customer Service Representative Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Streaming Platform in Lisbon, Portugal.
Key Responsibilities:
- Provide exceptional customer service via social media, email, chat, and phone
- Support customers with subscription, invoicing, and troubleshooting inquiries
- Identify and resolve customer issues
- Ensure high customer satisfaction and record data in CRM system
- Participate in team success and contribute to project goals
What We Offer:
- Competitive salary: 1100€ gross/month (paid 14x) + up to 100€/month performance bonus
- Meal vouchers: 7.23€/workday
- Reimbursement of transportation costs
- Private Health Insurance and dental plan (after six months)
- Opportunity to work with a global entertainment company
- Professional development and career evolution
About Us:
We are a global Customer Experience Specialist with a presence in over 50 countries and a team of over 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.
Requirements:
- Native German speaker with good English skills
- Customer service-oriented with good communication skills
- Proactive and team player
- No sales/commercial background required, but a plus
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