Customer Support Representative for Music Streaming Platform
Há 1 mês
Customer Support Representative for Music Streaming Platform
We are seeking a fluent German speaker to join our team as a Customer Support Representative for a global music streaming platform. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.
Responsibilities:
- Provide professional customer service solutions over the phone, live chat, and email
- Troubleshoot any malfunctions in the digital services
- Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
- Guarantee client satisfaction and a high level of quality
- Ensure and participate in the success of the department
Requirements:
- Native German speaker with excellent English skills
- Strong customer focus and ability to multitask
- Ability to work in fast-paced environments and have a professional attitude
- Real team player and enjoy working in multicultural environments
What's in it for you?
- A full-time job, 40 hours a week
- Free accommodation (shared flat, all bills included): 950-1030€ gross/month
- Relocation Package for International Candidates: reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to home country, help with paperwork, opening bank account, etc.
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