Customer Support Representative for Music Streaming Platform

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Support Representative for Music Streaming Platform

We are seeking a fluent German speaker to join our team as a Customer Support Representative for a global music streaming platform. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.

Responsibilities:

  • Provide professional customer service solutions over the phone, live chat, and email
  • Troubleshoot any malfunctions in the digital services
  • Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
  • Guarantee client satisfaction and a high level of quality
  • Ensure and participate in the success of the department

Requirements:

  • Native German speaker with excellent English skills
  • Strong customer focus and ability to multitask
  • Ability to work in fast-paced environments and have a professional attitude
  • Real team player and enjoy working in multicultural environments

What's in it for you?

  • A full-time job, 40 hours a week
  • Free accommodation (shared flat, all bills included): 950-1030€ gross/month
  • Relocation Package for International Candidates: reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to home country, help with paperwork, opening bank account, etc.


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