Customer Support Specialist for Music Streaming Service

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Embark on a career journey with Blu Selection in Lisbon as a Customer Support Representative. We are seeking a fluent German speaker with a passion for music and a commitment to delivering exceptional customer service.

Your key responsibilities and impact as a Customer Support Specialist will be:

  • To serve as the primary point of contact with customers, providing guidance, sales support, troubleshooting, and setup assistance for their new products.
  • To identify, respond to, and resolve customer requests via phone, email, and chat platforms.
  • To offer professional customer service solutions over the phone, live chat, and emails.
  • To troubleshoot any malfunctions in our digital services.
  • To correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
  • To ensure client satisfaction and maintain a high level of quality.
  • To contribute to the success of the department.

The ideal candidate should possess strong problem-solving skills, the ability to multitask, and excellent communication skills.

A native German speaker with excellent English language skills is required. Additionally, the candidate should have an affinity or interest in the automotive industry, a strong customer focus, and be highly reliable, adaptable, and a fast learner.

You will work in a fast-paced environment and be part of a multicultural team. Your hard work will be rewarded with a competitive salary and benefits package.

We offer a full-time job with 40 hours per week, including free accommodation (shared flat, all bills included): €950-1030 gross/month, or excluding accommodation: €1300-1400 gross/month. Our relocation package includes reimbursement of your initial flight expenses after contract signing, airport pick-up, yearly two-way flight ticket back to your home country (within the EU), and help with paperwork and opening a bank account upon your arrival.

Schedule: available to work in rotative shifts from Monday to Sunday. Other benefits include vouchers, discounts, free Greek classes, events, outings, and parties all year round.



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