Customer Support Expert
1 semana atrás
Job Overview
The Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.
About the Role
This position involves assisting customers of a video streaming platform using multiple communication channels (phone calls, emails, and chat). The ideal candidate will be fluent in Dutch/Flemish and English, with at least one year of customer communication experience. They should also have strong problem-solving skills and be able to work efficiently in a fast-paced environment.
Main Responsibilities
- Provide professional customer support via phone calls, emails, and chat
- Identify and resolve customer complaints and issues
- Collaborate with other teams to resolve complex cases
- Document all actions taken in a CRM system
Requirements
- Native or near-native fluency in Dutch/Flemish language
- Fluency in English (B2 level)
- At least one year of customer communication experience
- Ability to work 3 day shifts rotation, including weekends
Benefits
- Lunch vouchers
- Transportation vouchers
- Life insurance
- Health insurance
- Relocation support
Company Culture
The Accs - Ares Customer Care Solutions GmbH offers a dynamic and creative team environment with a positive atmosphere. We provide guidance and tools for our employees to reach their full potential.
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