Customer Support Expert

1 semana atrás


Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

Job Overview

The Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.

About the Role

This position involves assisting customers of a video streaming platform using multiple communication channels (phone calls, emails, and chat). The ideal candidate will be fluent in Dutch/Flemish and English, with at least one year of customer communication experience. They should also have strong problem-solving skills and be able to work efficiently in a fast-paced environment.

Main Responsibilities

  • Provide professional customer support via phone calls, emails, and chat
  • Identify and resolve customer complaints and issues
  • Collaborate with other teams to resolve complex cases
  • Document all actions taken in a CRM system

Requirements

  • Native or near-native fluency in Dutch/Flemish language
  • Fluency in English (B2 level)
  • At least one year of customer communication experience
  • Ability to work 3 day shifts rotation, including weekends

Benefits

  • Lunch vouchers
  • Transportation vouchers
  • Life insurance
  • Health insurance
  • Relocation support

Company Culture

The Accs - Ares Customer Care Solutions GmbH offers a dynamic and creative team environment with a positive atmosphere. We provide guidance and tools for our employees to reach their full potential.



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