Customer Service Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Support Tempo inteiro

**Customer Support Role at Movework**

We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.

**Key Responsibilities:**

• Respond to incoming requests from platform users in a timely and effective manner.

• Follow up on requests until they are resolved in accordance with our internal process.

• Escalate any issues encountered with the customer to our Performance Coach for prompt resolution.

• Proactively train and support customers in using our platform to achieve their goals.

• Make proposals to customers to promote innovations on our platform.

• Contribute to updating our FAQ and service guides, providing feedback to customers where necessary.

**Requirements:**

• Significant experience in a similar customer relations role.

• Proficiency in digital tools and various communication channels.

• Excellent interpersonal skills, with patience, empathy, and a keen eye for detail.

• Fluency in French and Spanish.

**About Movework:**

Movework provides a better quality of life at work for occupants, customers, and service agents. Our offering includes a SaaS platform, customizable mobile applications, and high-value-added services such as user coaching, training, and technical support.



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